Returns & Exchange

Refund & Return Policy

Last updated: October 29, 2026

Thank you for shopping at Finer World (finer.world). This policy explains how returns, exchanges, and refunds work for orders placed on our online store.

Return window

You may request a return within 30 days of the delivery date shown on your tracking information. Requests submitted after 30 days may be declined.

Eligibility

To be eligible for a return, items must be:

Unused and in the same condition as received
In original packaging where reasonably possible
Free of stains, odors, excessive wear, or alterations

Items that show clear signs of use beyond a brief try-on, or that are returned incomplete, may not qualify for a refund.

How to start a return

Email us at imtaohe1991@gmail.com with:

Your order number
The item(s) you wish to return
A brief reason for the return
Photos if the item arrived damaged or defective

We will reply with return instructions and a return authorization. Please do not ship items back without confirmation.

Return shipping

Unless the item is defective or we made an error (wrong item or clear shipping damage), the buyer is responsible for return shipping costs. We recommend using a trackable shipping method. We are not responsible for returns lost in transit without proof of shipment.

Defective, damaged, or incorrect items

If your bag arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement or a refund, and we will cover reasonable return shipping for approved defective or incorrect items.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method. Processing typically takes several business days after approval, depending on your bank or payment provider. Original outbound shipping fees are generally non-refundable unless we shipped the wrong or defective item.

Customs duties and return shipping

Import duties, taxes, and brokerage fees paid to customs or the carrier are not refundable by Finer World, because we do not collect them.

If you return an item, you are generally responsible for return shipping (see above), unless the item is defective or we sent the wrong item. Duties already paid on the original shipment are usually not recoverable through us; check with your local customs or carrier if a duty refund is possible on your side.